Management Team
Caroline Thompson, CPA, Executive Director
Caroline Thompson joined the staff of Ingersoll Place in 2014 as Finance Manager and was appointed Executive Director/Administrator in September, 2020, by the Board of Trustees. Caroline is responsible for oversight of all organizational operations, maintaining regulatory compliance with the NYS Department of Health and ensuring optimal services and support for Ingersoll’s residents. She received her bachelor of science degree from Lehigh University and has worked with several national corporations as a senior auditor and financial analyst. Caroline, a Niskayuna resident, is associated with a variety of local not-for-profit organizations as a board member and community volunteer.
I am delighted and honored to serve as Ingersoll’s Executive Director. Our organization has a history that dates back nearly a century and a time-honored commitment to providing outstanding service and care to our residents. Working closely with residents and their families and Ingersoll’s wonderful staff makes coming to work a joy for me.”
Caroline Thompson, CPA
Jordan LaVare, RN, Resident Care Director
Jordan LaVare, RN, was named Director of Resident Care in October, 2022. She is responsible for the ongoing assessment and evaluation of residents’ needs, development and oversight of care plans and the training and supervision of resident care staff. As a member of Ingersoll’s leadership team, Jordan plays an integral role in ensuring regulatory compliance with the New York State Department of Health and identifying opportunities to enrich and improve the quality of life for Ingersoll’s assisted living and memory care residents. A graduate of the Ellis Medicine-Belanger School of Nursing, Jordan trained on the adult medical-surgical wing at Ellis Hospital where she built an extensive knowledge base and skills for working with older patients. Prior to joining Ingersoll Place, Jordan served for more than seven years as an RN Case Manager with the Visiting Nurse Service of Northeastern NY. Jordan and her husband Derrick have three children. They live in Schenectady.
I’m excited to be part of an organization with a great reputation for exceptional care and for providing an environment where staff want to work and stay. I’m looking forward to helping Ingersoll Place build upon its reputation for excellence and am committed to ensuring the staff feels appreciated and supported in the important work they do.”
Jordan LaVare, RN
Amber Zoller, Case Manager
Amber Zoller, a staff member at Ingersoll Place since 2017, was promoted to the position of Case Manager in late 2022. Her previous roles, including Assistant Case Manager and Lead Concierge, “have prepared her well for this key leadership position,” says Caroline Thompson, Executive Director. A graduate of SUNY Schenectady with an associate of science degree in human services, Amber is responsible for the coordination of health-related services for residents and serving as liaison between residents, families and community-based service providers.
Since day one, working at Ingersoll Place has been an incredibly rewarding experience for me. Every resident is like family. We’re connected. And the love I have for each of them fills my heart.”
Amber Zoller
Pamela Jordan, Facilities Director
Pamela Jordan, a member of the Ingersoll staff for over 30 years, is responsible for maintenance, housekeeping and transportation services. She has an in-depth understanding of day-to-day operations and is committed to providing the highest levels of support services for Ingersoll’s residents.
My staff and I take great pride in the appearance of Ingersoll Place. We work hard to ensure that our building and grounds are clean and attractive and create a welcoming environment for our residents and their families, staff and visitors.”
Pamela Jordan
Michelle Rearic, Business Office Manager
Michelle Rearic is celebrating over twelve years of service with Ingersoll Place. She is responsible for a wide range of functions including coordination of Human Resources, Reception Desk operations and Business Office services for residents and their families. A graduate of Montserrat College of Art, Michelle is also a commercial photographer.
My door is always open for any questions or concerns that families, residents or staff may have. I look forward to coming to work every day and knowing that I’m making a difference in the lives of so many people.”
Michelle Rearic
Claire Oliver, Director of Marketing and Sales
The appointment of Claire Oliver as Director of Marketing and Sales at Ingersoll Place was announced in August, 2022. She has more than 10 years of successful marketing and sales experience in the senior living industry here in the Capital Region and nearly a decade as a medical-surgical account manager for two nationally known healthcare corporations. Prior to her new position, Claire served as Senior Living Specialist with Eddy Senior Living/Trinity Health. As a member of Ingersoll’s management team, Claire is responsible for achieving the organization’s occupancy goals, building relationships with referral sources and promoting the public’s awareness of Ingersoll Place as a quality provider of senior living services. Claire is a graduate of Siena College with a bachelor of science degree in marketing management. She and her husband live in Clifton Park.
I am truly thankful and inspired to be a part of a community that is dedicated to embracing the needs of our residents and their families. Providing encouragement and building bonds of friendship between residents, their families and our staff make every day rewarding. It is a privilege to bring this wonderful community that is rich in history and maintains a reputation for providing the highest quality of life to prospective residents, their families and the local community.”
Claire Oliver
Christina Benardo, Activities Director
Christina’s extensive education and work experiences have prepared her well for the role of Activities Director. She is a graduate of the College of St. Rose with a bachelor of arts degree in English and a master of science degree in educational psychology. Prior to her current position, Christina served as a part time Activities Assistant at Ingersoll Place and more recently, Activities Coordinator at Teresian House. She’s also a former Director of Pastoral Care and Outreach at St. Luke’s Church, Schenectady. Christina is responsible for the development and oversight of recreational and social activities that foster camaraderie and wellbeing among Ingersoll’s residents.
A friend once told me, ‘If you love what you do, you’ll never work a day in your life.’ Being here at Ingersoll, I consider myself doubly blessed!”
Christina Benardo
Judith Rowe, Finance Manager
Judith Rowe joined the staff of Ingersoll Place in 2022. She’s a graduate of Maria College with a degree in accounting and has extensive experience in finance office operations including payroll processing, bookkeeping and accounts payable and receivable. She is responsible for organizing and maintaining all financial records, assisting in yearly audits and preparing quarterly reports; also, for the invoicing and collecting of monthly rent payments and related correspondence with residents, families and long term care insurance companies.
Quite often the role of the finance department can be impersonal. I really appreciate the opportunity to work with an organization like Ingersoll Place where offering someone a smile or kind words can make a difference. For me, being here is more than just doing a job, it’s my way of helping people – residents, staff, anyone – who may be going through a difficult time.”
Judith Rowe